FAQ

General Questions

Where is Chick N’ Skin located?

We are based out of Los Angeles, California and currently operating out of Events and eCommerce.

When did Chick N’ Skin start?

Summer of 2017 was our first launch at 626 Night Market we have been expanding since.

Online Ordering & Shipment Times?

Confirmed orders take anywhere from 1-3 days to fulfill depending on work-load. Once item has been fulfilled, shipping can take anywhere from 1-5 days depending on courier and service selected. We are closed Saturday, Sunday, & all major holidays. *We are working to improve our shipping rates and time.

USPS only guarantees shipment times on "Priority Mail Express". Claims can be filed directly with USPS for "Priority Mail Express" after the guaranteed shipment date. All other courier services, please expect a possible delay sometimes due to courier services workload. 

If you feel your items are lost, stolen, or undelivered. Please refer to (4) questions down.

Do you offer catering?

Please inquire through "Contact Us" & we will get back to you shortly. 

How to refund/return products?

Unfortunately, we cannot accept returns once items have been shipped. Please email us with any concerns and we will be happy to address each case individually. We highly advise those trying our products for the first time to purchase a single unit or fewer to try first.

Do you ship outside of the US?

We do not ship outside of the US at this time. This includes Canada, UK, Europe, and Asia. 

Delivered ,Undelivered, Lost, or Stolen packages?

We are NOT liable for items that show delivered on couriers website (ie. USPS, FedEx, UPS). Please be aware of shipment time and be present for your delivery day. 

For orders that show delivered on USPS and not received by customer. Please check security cameras, neighbors, office front desks, or mailbox for keys left by USPS before calling their office. 

*No refunds or discounts on shipping will be applied to items shipped out within our production time frame (1-3 days). If couriers website shows labels have been created and delivered it is out of our jurisdiction to track the package. 

If your item shows pending, no movement, or returned to sender please contact us immediately.

How do I get Signature Confirmation on my package?

Signature Confirmation on packages is only automatically applied for "Priority Express Mail". First-Class & Priority Mail does not come with Signature Confirmation. If you would like to request for a Signature Confirmation an additional $2.45 will be charged. 

Product Questions

What is Chick N' Skin (Fried Chicken Skins)?

Chick N' Skin, is the processed skin of chicken that we deep fry and season. Our product is similar in ways to pork rinds and chicharrones but made strictly from chicken. Our products are lighter and thinner than pork rinds with the essence of chicken or other flavors. Our items are deep-fried!

Do your products contain any allergens?

Our recipe uses wheat flour, MSG, and soybean oil.

Is your product 100% chicken skin?

Yes, our chicken skin is 100% organic chicken skin sourced fresh!

Is your product Gluten-free?

No, we do use wheat flour in our ingredients for better taste

Is your product Keto-friendly?

Our products have 1 gram carbs per serving (1 oz.) but does contain soybean oil and wheat flour. Chick N' Skin, did not start off as "Keto-Friendly" but we are putting our efforts in to reformulating our ingredients.

Are the feathers edible and what to do?

Our chicken skin does sometimes come with tiny pieces of chicken feather from the animal. We do our best to minimize and pluck as much as we can but the reality is chicken still has feathers. We are working to improve this process! Please contact us by email if you have any concerns to this matter.